shipping + returns

Star Faced currently ships throughout the U.S. Local pickup + same-day Uber Package delivery may also be available in the Los Angeles area.

Yes. Local pickup is available in West Hollywood when arranged in advance. Please wait until you receive confirmation that your order is ready before coming by. Everything will be waiting for you <3

Usually, yes! If you’re local + need something quickly, Star Faced can often arrange an Uber Package straight from the studio to your door. You’ll cover the Uber delivery charge, which can sometimes be comparable to shipping depending on where you are. Perfect for running out of something, leaving for a flight or simply not wanting to wait. Your order will still be packed up pretty + properly, it’ll just take the express route. <3

Orders are packed + shipped as quickly as possible, typically within 1–3 business days. Star Faced is a small operation, so timing can occasionally shift around treatment days, weekends, holidays, travel + particularly busy weeks. If something unusual is holding up your order, you’ll hear from us.

Once your order leaves Star Faced, delivery time depends on the carrier, shipping method + where you live. California orders tend to arrive especially quickly, often the next business day, but carrier timelines can’t be guaranteed. You’ll receive tracking as soon as your order is on its way.

Tracking will be sent to the email or phone number used at checkout as soon as your order ships. It may take a little time for the carrier to scan + update tracking after the label is created.

Reach out as quickly as possible. If the order hasn’t been packed or shipped yet, Star Faced will do its best to help. Once it’s on the way, changes + cancellations may no longer be possible.

Email starfacedskin@gmail.com as soon as possible. If the package hasn’t shipped, the address may be able to be corrected. Once an order has been handed to the carrier, Star Faced can’t guarantee that it can be rerouted.

First, give it a little time. Carriers occasionally mark packages delivered before they actually appear. Check around your property, building, mailroom + with anyone who may have accepted it. If it still hasn’t turned up, contact the carrier first + email Star Faced if you need any order information from us to help track it down.

Once a package has been marked delivered by the carrier, Star Faced cannot be responsible for packages that are lost or stolen after delivery. That said, please still reach out. Star will always do her best to help you figure out what happened + talk through what options may be available to get your products back in your hands. Solutions will depend on the situation + can’t be guaranteed, but you won’t be left to figure it out alone.

Email starfacedskin@gmail.com as soon as possible with your order number + photos of what arrived. If something was damaged in transit or the wrong item was sent, Star Faced will make it right.

Because skincare is personal + many products cannot safely be resold once opened, Star Faced does not accept general returns on opened or used skincare. If an unopened + unused product needs to be returned, contact Star Faced within 7 days of delivery and we’ll let you know if it’s eligible. Products must be in their original condition + packaging.

Original shipping charges are non-refundable + return shipping is the responsibility of the customer unless the order arrived damaged, defective or incorrect.

If you’re an existing Star Faced client using a product recommended by Star as part of your routine, reach out through your usual support channel. Send a photo + let Star know what you’re experiencing so she can help determine what may need to be paused, adjusted or changed.

If you purchased a product independently through the Star Faced shop, personalized skin guidance is not included with your purchase. Star does not know your full routine, skin history, medications or how the product is being used, so individual reactions cannot be assessed through customer service.

A skin reaction does not automatically mean a product is defective, and opened products are not eligible for return on that basis.

If a pump breaks, packaging fails or something seems genuinely wrong with the product itself, email starfacedskin@gmail.com with your order number + photos. Star Faced will work with you + the brand to get it sorted.

Because of the nature of skincare, traditional exchanges aren’t generally offered. If you received the wrong item or there’s another issue with your order, reach out + we’ll figure out the appropriate solution.

Once an approved return is received + inspected, the refund will be issued to the original payment method. Your bank or card issuer may take additional business days to post it to your account.